Policy Statement

True North is committed to delivering high-quality, safe, and environmentally responsible facility management services, including renovation and finishing tasks, in a manner that satisfies our clients, complies with applicable legal and contractual requirements, protects our people, and contributes positively to the environment and community.

True North upholds this policy through the following commitments:

• Customer Focus & Quality
  • Consistently deliver services that meet client requirements,       specifications, and expectations.
  • Enhance customer satisfaction through reliable, timely, and       value-driven service delivery.
• Environmental Responsibility
  • Prevent pollution and minimize environmental impacts arising       from our activities.
  • Promote sustainable practices, responsible material use,       energy efficiency, and effective waste management.
  • Fulfill compliance obligations under applicable environmental       legislation and regulations.
• Health & Safety Commitment
  • Provide safe and healthy working conditions to prevent       work-related injury and ill health.
  • Identify hazards, assess and control risks, and eliminate them       where possible.
  • Promote consultation and participation of workers and       contractors in OH&S matters.
  • Comply with all applicable occupational health and safety laws       and standards.
• Compliance & Governance
  • Adhere to all applicable legal, regulatory, and contractual       requirements relevant to our services and operations.
  • Ensure compliance with obligations established by clients,       regulators, and other stakeholders.
  • Hold ourselves accountable through strong leadership,       transparency, and continual monitoring.
• Continual Improvement
  • Improve the effectiveness of the Integrated Management System       (IMS) through performance evaluation, internal audits, and management reviews.
  • Set, review, and achieve measurable IMS objectives aligned with this policy